Description

External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Monday-Friday, 8:00 a.m.-5:00 p.m.
Advertised Salary $18-19 per hour. Posting Date 02/05/2025 Open until filled Yes Closing Date Proposed Starting Date 03/02/2025 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title Administrative Specialist / Coordinator FLSA Non-Exempt FTE 1.00 Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
-Preferred experience within an animal hospital setting with advanced veterinary terminology utilized on a daily basis.
-Exceptional customer service skills
-High level ability to retain large amounts of information to recall at a later time.
Position Summary
The primary responsibility for this position will be the first point of contact for veterinarians calling in referrals to the Veterinary Teaching Hospital (VTH). This position ensures accurate and detailed medical history of each referred patient as needed by the specialty services requested, while operating a busy telephone system. Utilization of advanced knowledge of terminology to communicate professionally with referring veterinarians and specialty clinicians is essential for the position.
Knowledge, Skills, Abilities and/or Competencies

• Proven ability to deliver excellent customer service, in a calm, professional manner, during challenging circumstances
• Ability to maintain effective collaborative relationships with faculty, staff, customers, students, and other stakeholders
• Successful utilization of Microsoft Office Suite, especially Word, Excel, and Outlook. Ability to learn and become proficient in other programs such as Vetview.
• Ability to operate and maintain a multi-line phone system as well as common office machinery such as a copier and printer
• Proven knowledge of veterinary terminology
• Excellent verbal and written communication skills
• Able to maintain confidentiality with sensitive information

Physical Demands
1. Lift and carry up to 15 pounds both assisted and unassisted.
2. Sit for long periods of time and use of repetitive actions during the entire work day
3. Deliver items throughout the Veterinary Teaching Hospital through the course of the day
Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities
• Responds in a timely and professional manner to calls from referring, community based, veterinarians as well as the Vet Teaching Hospital (VTH) personnel
• Utilizes advanced knowledge of veterinary terminology to communicating referring veterinary diagnosis, appropriate VTH specialty service, and coordinate assessment/consultation
• Enters patient medical data/history directly into Vetview system while communicating with referring veterinary clinic
• Works with VTH billing policies and practices to develop an accurate medical cost estimate of specialty services for client/patient discussion and decision making
• Accurately applies knowledge of VTH procedures and protocols to routine and unique situations, ensuring all proper mandates are followed when commencing a referral
Percentage of time 50 Duties/Responsibilities
• Support all appointment desk activities by coordinating appointments for designated specialty services
• Communicates with clients via email and phone to confirm all appointment information is accurate and pre-appointment details are provided in written email
• Acts a liaison between client and medical staff for clarification of patient care through text messages, phone calls, or emails
• Handle fast paced and sometimes stressful situations with a calm demeanor and no reduction in proficiency.
Percentage of time 40 Duties/Responsibilities
Works as part of the specialty services team as a dedicated client support person to facilitate resolution of client issues. Will mediate with clinicians on the service and the client to improve satisfaction and understanding of patient care provided. Will work with VTH management to resolve issues outside the scope of this position. Additional duties as determined.
Percentage of time 10

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Kris Mitchell Recruitment Contact Email Krista.Mitchell@uga.edu Recruitment Contact Phone (706)542-4459

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents