Description

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University (IU) experience is positive, safe, healthy, and meaningful. The Office of Student Life staff aim to help students navigate their time at IU, providing the tools they need to be successful. Students are our priority, and their health, safety, and overall well-being are our core mission.
Founded in 1995, the IU 21st Century Scholars Program (IUB21CS), is the oldest and largest student support services department in the State of Indiana. The IUB21CS provides financial and academic resources to support, retain, and graduate 1000's of 21st Century Scholars recipients at Indiana University Bloomington. As an IU 21st Century Scholar, access is granted to the academic guidance, mentoring, and advocacy support needed to achieve full potential at IUB. The IUB21CS is ranked number 1 in Indiana for the number of students receiving the "1st-dollar, full-tuition, need-based Indiana 21st Century Scholarship" at any 4-year public or private university.
Our student success coaches goals are in line with the Student Success and Opportunity goals in IU 2023.

Job Summary

We are seeking dedicated student success coaches focused on our 21st Century Scholars.
Department-Specific Responsibilities

• Serves as a consistent contact for 21st Century Scholars throughout their educational experience, providing a reliable means of support and clear pathway to seek out assistance.
• Supports university recruitment, admission, retention, and graduation efforts by partnering with campus units to work with 21st Century Scholars from when they are identified as a prospect in the admission cycle through and beyond graduation according to programmatic needs.
• Provides direct, proactive, and early intervention to 21st Century Scholars by leveraging systems and data to identify and intervene with potential issues before they occur, and to celebrate their successes.
• Educates students on 21st Century Scholar eligibility requirements, monitors their progress, and maintains confidential student records.
• Helps 21st Century Scholars navigate the institution and its various systems by liaising with faculty and staff on advising, peer mentoring, tutoring, career counseling, campus activities, internships, research opportunities, 1st-year seminars, financial aid counseling, personal counseling, student employment options, housing scholarships, and various support programs.
• Coaches 21st Century Scholars in developing organizational and time-management skills; understanding their own learning style; developing study skills; discovering their strengths, interests, and motivations; establishing mechanisms to enhance social involvement, and creating action plans to achieve academic, career, and personal goals.
• Focuses on understanding and developing best practices in service and experience excellence to enhance their approach with student success coaching.
• Provides coordination for financial literacy and covenant use workshops.

General Responsibilities

• Develops and implements programs and initiatives that offer support for 21st Century Scholars in crisis, facing adversity, or challenges.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Places emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Collaborates with staff within the department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for support services offered at the program, department/division, or campus level.
• Measures and evaluates effectiveness of student support initiatives against projected outcomes.
• May prepare reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
• May serve on committees and perform student support research across the field of higher education and at peer institutions to identify and recommend best practices.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE
Preferred

• Experience in student services, higher education, social work, counseling, law, or related field

LICENSES AND CERTIFICATES
Preferred

• Valid driver's license with the ability to be insured by Indiana University

SKILLS
Required

• Proficient written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Demonstrates ability to maintain confidential information
• Ability to simultaneously handle multiple priorities
• Demonstrates excellent judgment and decision-making skills
• Demonstrates customer service skills
• Knowledge of student development, counseling, or career development theories and practices
• Knowledge of current needs and trends of diverse student populations
• Ability to advise students individually and in groups on student-related matters
• Commitment to working with people from diverse backgrounds and demonstrated cultural competency
• Ability to build strong partnerships with students and other university departments

Preferred

• Understanding of FERPA and ability to contribute to best practices

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indiana University Bloomington Campus
Bloomington, Indiana
This is an in-person position.

Advertised Salary

$44,766.00 per year

Work Hours

Monday - Friday, 8:00 AM - 5:00 PM
Varies with established programming (evening or weekend programming).

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Core
FLSA: Exempt
Job Function: Student Services
Job Family: Student Support
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.