Description

Job Description Summary
Under general supervision, the Communication Specialist performs shift activities required to ensure an integrated messaging system and quality Call Center and Help Desk customer service program. This role ensures a comprehensive and quality customer service program for clinical services and MUSC/MUHA's consumers. This role triages patient calls in order to put them in contact with the appropriate office, answers questions, resolves issues and refers to appropriate clinical team. The Communications Specialist works collaboratively with leaders on common integrated areas such as communication standards and security, patient safety, testing and change control.

Entity
Medical University Hospital Authority (MUHA)

Worker Type
Employee

Worker Sub-Type
Regular

Cost Center
CC002330 CHSCorp - Communications Call Center

Pay Rate Type
Hourly

Pay Grade
Health-22

Scheduled Weekly Hours
40

Work Shift

Job Description

Tasks/Duties Include, but are not limited to:

• Answer all incoming calls to the main MUSC line.

• Appropriately direct calls from hospital staff and outside calls per their specified needs

• Send all emergency life safety group pages within the hospital urgently and efficiently

• Maintain all paging service for MUSC

• Maintain and update MUSC on-call calendars

• Answer a constant flow of customer calls with minimal wait times.

• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Direct all calls and pages with accuracy and professionalism.

• Ensure front desk interactions and documentation are accurate and efficient

• Provide support and assistance during emergency operations and events.

• Program and/or register pagers for each paging account

• Maintain the pager inventory for MUSC

• Monitor the online paging service- Simon Web

• Accurately use the Spok Smart Center console to monitor and maintain pages, call calendars, directory, and inpatient information.

• Provide directory assistance for employees and patients

• Provide outside dialing service to all employee which allow for patient contact

• Dial and connect international calls for employees of MUSC

• Provide Afterhours services for callers to provide but not limited to on-call paging for the on-call provider

• Provide contact to interpreter services for patients and employees connecting with patients

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

Signing bonus-available for new hires/external hires only.

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If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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