Description

Summary

The Executive Director for Business Relationship Management (BRM) is a leadership role responsible for managing and maintaining strong partnerships between the Information Technology department and University units. This position oversees the Business Relationship Management Office.

Required Knowledge, Skills, and Abilities

• Strong background in strategic alignment, stakeholder engagement, and technology alignment.
• Proven ability to lead cross-functional teams and influence senior leadership.
• Excellent communication, negotiation, and problem-solving skills.
• Passion for strong service commitment and delivery.

• Demonstrated leadership, diplomacy and relationship building skills.

• Excellent interpersonal, verbal and written communication, and presentation skills.

• Proven problem-solving, mediation, and negotiation skills.

• Strong overall technology foundation and understanding of the evolving landscape.

• Excellent organizational and time management skills; demonstrated ability to prioritize and effectively manage multiple projects simultaneously and meet established deadlines.

• Expertise in Microsoft Endpoint Manager (Intune), SCCM, JAMF, Azure AD, Windows Autopilot, and Modern Workplace solutions.

Required Education and/or Experience

• Bachelor's Degree in Business, Information Technology, or a related field.
• 8 years of experience in leadership, business relationship management, or a related role.

Preferred Qualifications

• Master's Degree in Business, Information Technology, or a related field.

• Experience with Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL).

• Experience in Higher Education.

• Strong understanding of business process improvement and change management.