Description

Johns Hopkins Public Safety Information Technology (JHPS IT) support internal clients including the Johns Hopkins Police Department (JHPD) in its three jurisdictional boundaries and Johns Hopkins Public Safety Administration and officers throughout the Johns Hopkins University, Johns Hopkins Health System and Johns Hopkins Medicine. JHPS IT also provides incident response and service request management to external clients throughout the Johns Hopkin University, Johns Hopkins Health System, and Johns Hopkins Medicine.

We are seeking an IT Manager, Enterprise Applications and Data Services (EADS) who will be responsible for staff management and coordination/oversight of one or more JHPS-related IT-applications, IT databases, and data services that support JHPS, JHPD and their clients. They will also oversee management of EADS-related projects within the constraints of scope, quality, time and cost to deliver specified requirements and customer satisfaction.

Responsible for the day-to-day provision of a range of IT services for a department or unit, or responsible for a single function for the university, health system or both. Works with departmental administrative and/or academic leadership or senior IT leadership to develop and implement plans for service delivery in support of organizational operations. Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations.

Leads projects of varying complexity, which may include those requiring multi-disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base. Manager will supervise frontline IT professionals, will act as a resource for staff including technical guidance, and may have some hands-on responsibilities. Recognized as an expert in group's supported technologies.

Specific Duties & Responsibilities

Strategy & Planning

• Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit.
• With an awareness of the organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs.
• Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget.
• Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance.

Relationship Management

• Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.
• Manages the customer relationship and satisfaction as well as adherence to service level agreements.
• Creates and promotes a culture of excellent customer service.
• Maintains relationships with customer base to better understand their needs and address organizational goals.
• Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
• Maintains relationships with technology vendors for the department.
• Coordinate and work closely with JHPS leadership, IT Managers, and Project Managers on new project estimation and project oversight.

Project/Produce Responsibility

• Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
• Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.
• As necessary actively participates in group's delivery of services.
• Assist with audit and compliance evaluations related to governance requirements and industry frameworks and CJIS, NIST SP 800.53 rev 4
• Work with JHPS leadership to determine appropriate statistical methods and conduct analysis.

Staff Management

• Recruits, develops, retains, organizes and manages performance of staff.
• Assigns tasks, monitors progress and provides guidance.
• Perform other related duties as requested.

Knowledge, Skills

• Cloud Serverless Computing Architecture
• Communication
• Information Technology Infrastructure Library
• IT Documentation
• IT Services Management
• IT Strategic Planning
• Project Management
• Software Development Life Cycle
• User Experience
• Workflow Management

Minimum Qualifications

• Bachelor's Degree
• Five years progressively responsible IT-related experience
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Two years of supervisory experience is preferred.
• PMP/CSM Certification or similar.

Classified Title: IT Manager
Job Posting Title (Working Title): IT Manager, Enterprise Applications & Data Services (Johns Hopkins Public Safety)
Role/Level/Range: ATP/04/PF
Starting Salary Range: $85,500 - $149,800 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: M - F 9-5
FLSA Status: Exempt
Location: Hybrid/Eastern High Campus
Department name: VP for Public Safety Office of
Personnel area: University Administration

Salary Range

The referenced salary range represents the minimum and maximum salaries for this position and is based on Johns Hopkins University's good faith belief at the time of posting. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered to the selected candidate may vary and will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, internal equity, market conditions, education/training and other factors, as reasonably determined by the University.

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

The Johns Hopkins University is committed to equal opportunity for its faculty, staff, and students. To that end, the university does not discriminate on the basis of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status or other legally protected characteristic. The university is committed to providing qualified individuals access to all academic and employment programs, benefits and activities on the basis of demonstrated ability, performance and merit without regard to personal factors that are irrelevant to the program involved.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Hybrid: On-site 3-4 days a week