Description

General summary:

Responsible for the day-to-day provision of a range of IT services for a department or unit, or responsible for a single function for the university, health system or both. Works with departmental administrative and/or academic leadership or senior IT leadership to develop and implement plans for service delivery in support of organizational operations. Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations.

Leads projects of varying complexity, which may include those requiring multi-disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base. Manager will supervise frontline IT professionals, will act as a resource for staff including technical guidance, and may have some hands-on responsibilities. Recognized as an expert in group's supported technologies.

Job Scope/Complexity:

Typically has small to moderate size staff comprised of IT professionals as direct reports, which may include LAN and Systems Administrators, Systems Engineers and Programmer Analysts. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS and outside vendors.

Job Responsibilities:

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Specific duties & responsibilities:

Strategy & Planning

Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit.

With an awareness of the organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs.

Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget.

Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance.

Relationship Management

Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.

Manages the customer relationship and satisfaction as well as adherence to service level agreements.

Creates and promotes a culture of excellent customer service.

Maintains relationships with customer base to better understand their needs and address organizational goals.

Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.

Maintains relationships with technology vendors for the department.

Project/Produce Responsibility

Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.

Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.

As necessary actively participates in group's delivery of services

Staff Management

Recruits, develops, retains, organizes and manages performance of staff.

Assigns tasks, monitors progress and provides guidance.

Perform other related duties as requested.

Minimum qualifications (mandatory):

Bachelor's degree.

5 years of progressively responsible IT-related experience is required. Additional directly related experience may substitute for education.

Preferred qualifications:

2 years of supervisory experience is preferred.

Minimum Qualifications

• Bachelor's degree
• Five years related experience
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula

Preferred Qualifications

Ten years related experience

Classified Title: IT Manager
Job Posting Title (Working Title): IT Manager
Role/Level/Range: ATP/04/PF
Starting Salary Range: $85,000-$117,000 (Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30 to 5
FLSA Status: Exempt
Location: Hybrid: On-site 1-2 days a week
Department name: 60007027-Project & Change Management
Personnel area: University Administration