Description

Management Technician - Work Control Center Specialist

Salary: $45,907.00 Annually

Location: Kutztown, PA

Job Type: Full Time

Job Number: 2025-0095

Division: Finance and Facilities

Department: Facilities - Support Office

Closing Date: 11/16/2025

Bargaining Unit: AFSCME

Classification: 8040-75

Job Summary


The Work Control Center Specialist is the dedicated single point of contact/customer service representative for all Facilities related services. Contact points include email, telephone, 1:1, and the WebTMA Service Request Portal. This individual acts as the liaison throughout the work management process, service delivery changes, and through to the resolution of the customer issue.

This position has the overall responsibility for carrying out the work order management processes related to our CMMS (Computerized Maintenance Management System). This includes, but is not limited to, assigning priorities to requests, decision making, assignment of work to trades personnel, work order processing, reporting, complete documentation of action, routine & complex analysis, contract management, and invoice processing.
This position provides secondary support for the Facilities Key & Lock position.

Minimum Qualifications

• Three years of advanced clerical work which includes the collection, analysis, reporting, compilation, and presentation of relevant program data related information OR an equivalent combination of experience and training.
• Three years of customer service experience in a call center or similar environment.
• Two years of experience in electronic record-keeping or accounting operations.
• Two years of experience working in/maintaining a database management system.
• Demonstrated competency in written communication.

Preferred Qualifications

• Three years of experience in a leadership role in a business environment.
• Two years of experience supervising customer service representatives.
• Continued education in customer service techniques/skills.
• Two years of work experience in Higher Education.
• Prior work experience in a Facilities setting.
• Prior experience working with WebTMA.
• Prior work experience developing standard operating procedures or writing policy documents.

Supplemental Information


Applications & resumes will be accepted until the position is filled, however; to ensure full consideration, application materials should be received no later than the end of day on November 16, 2025.

The starting salary for this position is $45,907.00, based on the AFSCME Collective Bargaining Agreement.

All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.

Successful interviews, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.

The University is very interested in hiring employees who have had extensive experience with diverse populations.

Non-Discrimination Statement

Kutztown University does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu. Pursuant to Title IX of the Education Amendments of 1972, Kutztown University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, including admissions and employment. Any inquiries regarding the application of Title IX at Kutztown University may be made to Bradley Davis, the University's Title IX Coordinator, located in Old Main A-Wing, Room 02A, by phone at 610-683-4782 or by email at titleix@kutztown.edu, or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov. Kutztown University's Sexual Misconduct, Anti-Discrimination, and Anti-Harassment policies can be found in The Key student handbook or online at https://www.kutztown.edu/about-ku/administrative-offices/social-equity.html.

Notice of availability of the Annual Security Report and Annual Fire Safety Report

The Annual Security Report and the Annual Fire Safety Report, containing policy statements, crime and fire statistics for Kutztown University, isavailable online. You may also request a physical copy by emailing the KU Clery Compliance Coordinator at clery@kutztown.edu.





To apply, please visit https://www.schooljobs.com/careers/kutztownedu/jobs/5124628/management-technician-work-control-center-specialist

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