Description

Position Title:
Program Manager, Inclusive Governance Programs

Position Type:
Fixed Term (Fixed Term)

Hiring Range:

$37.31 - $44.79 / hour; Compensation will be based on education, experience, skills relevant to the role and internal equity.

Pay Frequency:
HourlyPOSITION PURPOSE

The Program Manager provides leadership, coordination, and execution for the Inclusive Governance Programs portfolio at the Leavey Executive Center (LEC). This role manages program delivery, stakeholder engagement, and operational processes to ensure world-class programming advances the mission of the Inclusive Governance portfolio.

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Management & Execution

• Lead planning and execution of Inclusive Governance programs, events, and projects.
• Oversee logistics: scheduling, contracting, faculty/speaker coordination, materials, technology, and media.
• Manage budgets, contracts, and program financials within established guidelines.
• Maintain program databases, participant records, and reporting systems.
• Coordinate with internal teams and external stakeholders to ensure seamless delivery.

Stakeholder & Client Engagement

• Serve as primary contact for program participants, partners, and sponsors.
• Develop strong relationships with faculty, speakers, alumni, and corporate/community partners.
• Support client and stakeholder communications, including program announcements, marketing, and reporting.
• Continuous Improvement & Reporting
• Establish and track program metrics; prepare reports on program outcomes and participant satisfaction.
• Document and refine standard operating procedures for program delivery.
• Recommend improvements to enhance participant experience and program impact.

Team Leadership & Collaboration

• Supervise and mentor student interns and support staff on program tasks.
• Partner with LEC colleagues on shared initiatives and decision-making.
• Contribute to strategic planning and growth of Inclusive Governance programs.

Additional Duties

• Manage additional projects and responsibilities as assigned.

QUALIFICATIONS

Education & Experience

• Bachelor's degree or equivalent experience required, Master's degree preferred.
• 2 - 4 years of program management, higher education, or executive education experience required.

Knowledge & Skills

• Strong understanding of program management and stakeholder engagement.
• Excellent written and verbal communication skills.
• High-level organizational skills; ability to prioritize in a fast-paced environment.
• Customer service orientation with ability to work across diverse, multicultural environments.
• Technical proficiency with MS Office Suite, databases, and online communication tools; familiarity with CRM systems and event platforms preferred.

Abilities

• Handle confidential and sensitive information with discretion.
• Manage multiple projects simultaneously under deadlines.
• Exercise sound judgment and initiative within established guidelines.

Desired Competencies

• Leadership Presence: Ability to represent Inclusive Governance Programs confidently with internal and external stakeholders.
• Adaptability: Comfort working in a fast-paced environment and pivoting as program needs evolve.
• Strategic Thinking: Capacity to balance day-to-day logistics with long-term program growth goals.
• Relationship Building: Proven ability to foster and maintain strong relationships with faculty, executives, alumni, and community partners.
• Event Management Expertise: Skilled in managing high-touch events and programs with attention to detail and professionalism.
• Commitment to Inclusive Governance: Understanding and appreciation of the importance of representation, equity, and belonging in leadership and governance spaces.

Physical Demands & Work Environment

• Primarily office-based with significant time at a computer.
• Occasional travel to campus buildings, local partner sites, or events.
• May include evening or weekend program/event support.
• Typical office environment: may work remotely as business needs allow.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at https://www.scu.edu/title-ix/.

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at hraccommodations@scu.edu or by phone at (408)554-5750.