Description

The Indiana University (IU) Lilly Family School of Philanthropy is not only the world's 1st school of philanthropy, but also home to The Fund Raising School, an executive education arm that provides best-in-class professional development for fundraisers worldwide.
When a donor makes a gift to Indiana University's Lilly Family School of Philanthropy, they are expecting an exceptional experience from the institution that educated them on donor stewardship.
The school's donors include members of its Board of Visitors and Alumni Board.
We are searching for a Stewardship Coordinator to help us ensure our donors continue to feel validated, informed, and stewarded in their current gifts.

Job Summary

This role will play a key role in advancing the engagement of board members in addition to the donors in its Giving Societies. This role, in partnership with colleagues, will think creatively to ensure the school's donors have a meaningful giving experience.
General Responsibilities

• Supports the university's stewardship efforts to ensure adherence to donor intent of donated funds, proper donor acknowledgment/recognition, and reporting on how gifts are used
• Follows up with donors regarding pledged and received donations and provides documentation confirming donation(s) and designation, giving timeline, donor intent, terms of recognition, and other points
• Processes cash, check, and credit card donations in a timely manner upon receipt, ensuring the confidentiality of donor information
• Generates reports for each deposit
• Maintains gift receipt documentation for the required time frame
• Performs audits and corrects errors, escalating to supervisor as appropriate
• Updates donor records, sends donor correspondence (including pledge reminders, gift acknowledgment letters, annual reports on gift usage, annual giving statements for tax purposes, newsletters, etc.), and participates in fundraising and outreach events
• Frequently interfaces directly with donors via phone and email and provides an excellent donor experience through customer service, active listening, inclusive language, and thoughtful and persuasive discussion, consistently upholding the integrity and mission of Indiana University
• Generates weekly, monthly, and/or annual reports and prepares presentations of fundraising metrics and fund use/allocation for use by other development staff
• Assists with coordinating donor recognition or outreach events
• May coordinate recognition efforts with outside vendors, such as ordering plaque name plates or incentive items
• May provide guidance to lower-level Stewardship Coordinators

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE
Required

• 4 years in fundraising, sales, a higher education foundation, administrative, or related field

Preferred

• Experience executing Stewardship activities
• Experience with Customer Relationship Management (CRM) and/or donor database software

SKILLS
Required

• Proficient written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This position is eligible for a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.
Tuesday, Wednesday, and Thursday will be in office days.
IU Indianapolis campus
Indianapolis, Indiana

Advertised Salary

$50,000 - $55,000 per year

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Mastery
FLSA: Nonexempt
Job Function: Development & Advancement
Job Family: Donor Relations & Stewardship
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.