Description

The Hudson and Holland Scholars Program (HHSP) is a scholarship and academic support program for high-achieving students in and out of state within the Office of the Vice Provost for Undergraduate Education. HHSP is the largest merit-based scholarship program at Indiana University (IU) with over 2,400 students currently enrolled.
The program provides a scholarship as well as a variety of support services to address the holistic needs of student participants in the program. HHSP students are some of the best and brightest students at IU whose presence and contributions enrich the campus learning environment by living the HHSP motto: Scholarship, Uplift, Community, Creativity, Engagement, Empowerment, and Development (SUCCEED).

Job Summary

Department-Specific Responsibilities

• Innovatively develops, implements, and assesses retention programs and initiatives focused on holistic student development.
• Measures and evaluates effectiveness of retention initiatives for students in HHSP against projected outcomes; regularly prepares reports and presents to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Identifies and develops support initiatives and activities for HHSP students facing obstacles, achieving milestones, and accomplishing objectives.
• Maintains a proactive and holistic advising caseload of HHSP Scholars on grade watch.
• Actively assists with and coaches HHSP students through the scholarship appeals process.
• Actively assists with the summer New Student Orientation Academic Advising caseload for HHSP Scholars.
• Collaborates with staff in own department and other departments, as well as student organization leaders, on shared retention goals, often coordinating funding to sponsor retention initiatives.
• Assists with HHSP functions including orientation, graduation, and events. Plans and coordinates communications for retention initiatives to ensure student participation and inclusion.
• Supervises the Graduate Assistant for programs, retention, and student support.
• Develops, designs, and maintains program objectives to support organizational goals in consultation with leadership.
• Develops communications and serves as liaison to program participants, collaborators in other units, community partners, and leadership members.
• Provides mechanisms, training, and advice on retention strategies, terminology, and team dynamics, to a variety of audiences.
• Recruits, trains, directs, schedules, and evaluates faculty and staff partners, students, and volunteers. Mentors, serves as a resource, and provides guidance to team staff members as needed.
• Serves on various committees and provides input on strategic direction for the department or unit.
• Arranges staff travel, accommodations, and research activities as necessary.

General Responsibilities

• Develops and distributes reports of enrollment, year-over-year retention, progress toward degree completion, and graduation for distribution to leaders in enrollment management and across various student services functions. Maintains historical reports for trend analysis and benchmarking.
• Serves on committees and works collaboratively with other student services staff to maintain an understanding of the full student life cycle and typical barriers to retention, degree completion, and graduation.
• Develops and implements retention programs, initiatives, and targeted communications to improve student enrollment and retention outcomes.
• Performs targeted outreach and interacts directly with at-risk students, connecting them with resources to navigate barriers to completion.
• Evaluates enrollment data to determine the effectiveness of current enrollment processes; liaises with and serves as a resource for academic departments, offices, programs, and schools across campus to develop and realize enrollment goals.
• Performs industry research and may make recommendations for process improvements in line with industry best practices.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• Bachelor's degree in business, public policy, or related field

Preferred

• Master's degree in higher education

WORK EXPERIENCE
Required

• 2 years in enrollment management, admissions, student services, student affairs, student development, academic advising, higher education, or related field

SKILLS
Required

• Proficient in written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast-paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Commitment to working with people of different backgrounds
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance

Preferred

• Proficiency in Microsoft Office, Teams, and Office 365
• Effective interpersonal skills
• Ability to build strong customer relationships
• Promotes information sharing
• Excellent collaboration and team building skills
• Ability to influence internal and/or external constituents
• Demonstrates ability to maintain confidential information
• Maintains composure under pressure

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana
This is an in-person position.

Advertised Salary

$49,000 - $53,000 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Enrollment Mgmt & Retention
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.