Description

Department:

Location:
Belknap Campus
Time Type:
Full time
Worker Type:
Regular
Job Req ID:
R108942
Minimum Requirements:
Associate's Degree in liberal arts, business, computer/information science or a related field and two (2) years of related experience or an equivalent combination of education and experience. Grade 4 (Hourly)
Position Description:

The Library Assistant III supports the success of the Ekstrom Library at the University of Louisville by providing exemplary customer service and overseeing a team of student employees to maintain routine day-to-day operations of the library.

The Library Assistant III will oversee the Access and User Services Department's student employees (approximately 25-45 at any one time) by recruiting, training, supervising, and scheduling students to meet departmental needs. The position oversees departmental student wage budget, must be able to understand Federal Work Study requirements, and oversees any disciplinary actions for the department's students. This position may assist in RRS functions. Grade 4 (hourly)

Essential Duties and Responsibilities
Student Personnel Management (65%)

• Supervises the employee life cycle (ie: recruitment, employment, evaluation, and release) of student employees
• Schedule and ensure adequate coverage during library hours for three separate desks (west desk, east desk, and tech desk).
• Train all student employees in library policies, procedures, and general information.
• Maintain accurate attendance records, provide timecards for students, approve work assignments and schedule change requests

Library Administration (35%)

• Provide prompt, courteous service at the public desks and administer departmental services, including interpretation of library policies and procedures to patrons.
• Develop the department's user service model and lead training for students and all employees inservice training.
• Maintain knowledge of all departmental procedures and workflows to better assign and monitor student assistant tasks. Create and maintain student accounts for departmental Teams Shifts.
• Oversees the efficient functioning of all activities in the RRS including picks, stores, loading and audits during evening hours and as backup for the day shift. Reports any issues involving the RRS to Day Supervisor.

Preferred Qualifications

• 1-2 years of supervisory experience
• Experience in academic libraries
• Experience in customer service-related environment
• Two years of experience in libraries or with library storage systems
• Microsoft Office Suite - i.e. Word, Outlook, Excel, PowerPoint, etc.
• Library management system (WMS)
• Effective oral and written communication skills

Competencies

• Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
• Attention to Detail - Diligently attend to details and pursues quality in accomplishing tasks.
• Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.
• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Coaching & Mentoring - Enables co-workers to grow and succeed through feedback, instruction, and encouragement.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at [email protected] or by phone 502-852-6258.